A leading restaurant operator in the MENA &amp; Kazakhstan region, managing iconic global brands such as KFC, Pizza Hut, etc. With operations spanning over 50 years &amp; multiple countries, the company was seeking to modernize its in-store payment operations &amp; management to reduce costs, increase efficiency, &amp; improve staff productivity.

The design process is never strictly linear—it adapts to the product type, client needs, &amp; timeline, where certain stages may be prioritised over others.

A problem landed my desk that first sounded more like a solution but not a crucial problem:&nbsp;

But instead of jumping into design, I asked&nbsp;<b>“WHY?”. What’s the actual friction?</b>&nbsp;Through discussions, we identified the true problem:

Here are three key constraints that significantly influenced the design process. They may not seem complex at first glance, but each had a real impact on product quality, timelines, and collaboration.

Here are selected low-fidelity wireframes and the rationale behind the designs, created to explore and address the problem.<br>

The impact metrics shared here are&nbsp;hypothetical and based on initial projections. They are not actual measured results and should not be interpreted as final business outcomes.

Each tool below played a strategic role at different stages of the design process from early ideation to final execution.

A leading restaurant operator in the MENA & Kazakhstan region, managing iconic global brands such as KFC, Pizza Hut, etc. With operations spanning over 50 years & multiple countries, the company was seeking to modernize its in-store payment operations & management to reduce costs, increase efficiency, & improve staff productivity.

The design process is never strictly linear, it adapts to the product type, client needs, & timeline, where certain stages may be prioritised over others.

A problem landed my desk that first sounded more like a solution but not a crucial problem. But instead of jumping into design, I asked 

“WHY?”. What’s the actual friction?

 Through discussions, we identified the true problem:

SoftPOS (Software Point of Sale) is a simple way to turn any smartphone or tablet into a payment machine. Businesses don’t need extra hardware just a phone and the app.

It also works like smart software that can be customised. For example, businesses can:

So, SoftPOS is not just for collecting payments it can be adjusted to fit different business needs.

Here are selected low-fidelity wireframes and the rationale behind the designs, created to explore and address the problem.

The impact metrics shared here are hypothetical and based on initial projections. They are not actual measured results and should not be interpreted as final business outcomes.

Revolutionising Payments & Management: A Unified SoftPoS Solution.